The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type


Degree Name

Criminal Justice: M.S.


Criminal Justice


School of Public Affairs

First Advisor

Lindsey Vigesaa

Second Advisor

Benjamin Witts

Third Advisor

Dick Andzenge

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.


All 911 call centers are staffed 24 hours a day, 365 days a year with police and fire dispatchers. Dispatchers are devoted professionals who are the lifeline for police and fire personnel who respond to emergencies. Multiple studies have found that dispatchers report having significant emotional, mental, and physical stress symptoms as the result of their work. The purpose of this assessment is to identify the most common symptoms of stress identified among dispatchers at a Midwest 911 call center, in addition to specifically examining the following: 1) Whether self-reported work days are more stressful than non-work days 2) How many symptoms of stress dispatchers identify on work and non-work days 3) Whether dispatchers are negatively affected by the stress of their job, and finally gathered 4) Self-reported negative health consequences associated with job related stress? The findings associated with this research may inform readers about the types and magnitude of emotional, mental, and physical symptoms of stress dispatchers may feel during and after a work shift, identify subsequent negative health-related consequences, and may help to inform the development of new programs designed to address stress and related consequences among dispatchers.