The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type

Starred Paper

Degree Name

Engineering: M.E.M


Mechanical and Manufacturing Engineering


College of Science and Engineering

First Advisor

Dr. Ben Baliga

Second Advisor

Dr. Hiral Shah

Third Advisor

Dr. Kasi Balasubramanian

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.


The Provider Update Management is the project undertaken by iSpace Global Services Company. MultiPlan is the leading provider of independent national Payer and Provider Organizations (PPO) networks and related cost management services. It was founded in 1980 as a New York hospital network. With more than half a million healthcare providers under contract, an estimated 40 million consumers access the network products. About 65 million claims are processed through the network each year. The Company desired to understand the process of updating the Provider data without any errors committed by the users. The company believes that the SIX SIGMA methodology is the most useful methodology to understand the root cause and take the improvement steps to sustain the Benchmark in Quality. This study focuses on achieving internal and external quality targets by minimizing error incidence in the updating process of physicians’ data through systematic deployment of Six Sigma DMAIC methodology resulting in substantial improvement of the process quality.



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