Date of Award
10-2024
Culminating Project Type
Starred Paper
Styleguide
apa
Degree Name
Information Assurance: M.S.
Department
Information Assurance and Information Systems
College
Herberger School of Business
First Advisor
Jieyu Wang
Second Advisor
Abdullah Abu Hussein
Third Advisor
Susantha Herath
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Keywords and Subject Headings
chatbot, Hogan Personality Inventory, user satisfaction, interaction, personality traits
Abstract
Nowadays, artificial intelligence is becoming more and more popular all over the world in different fields. Scientists have worked with great passion for combining artificial intelligence with physical healthcare, natural disaster defense, accessible e-learning, and emotional healing (Zárate-Torres & Correa, 2023). What individual personality traits, identified through the Hogan Personality Inventory (HPI) affect interactions with chatbots is also one of the hot topics (Hogan, 2007). This research explores whether diverse personality types of experience chatbot communication differently and how chatbot design can be improved to meet the need for this variation. The purpose is to improve user engagement and satisfaction. The research combines some interesting literature reviews, user interviews, and a comparative usability study to test the relationship between personality traits and user chatbot interactions. By using a qualitative approach, it shows that users’ personality traits significantly influence their preferences and interaction patterns with chatbots. Meanwhile, this research has limitations. The sample size is small, short-term interaction is not long enough to monitor chatting results. However, it helps people believe that user-centered chatbot responses based on the Hogan Personality Inventory (HPI) can improve user satisfaction and engagement.
Recommended Citation
chen, chuchu, "Designing Personality-Based Chatbots Analyzing User Interaction Patterns and Evaluating User Experience" (2024). Culminating Projects in Information Assurance. 145.
https://repository.stcloudstate.edu/msia_etds/145
Comments/Acknowledgements
I would like to express my appreciations to everyone who has supported me along the way in completing and publishing this paper. Without you guys, I could not achieve this goal. I really appreciate your time and patience.