Culminating Project Title

Satisfaction of Mental Health Services

Date of Award


Culminating Project Type


Degree Name

Rehabilitation Counseling: M.S.


Community Psychology, Counseling and Family Therapy


School of Health and Human Services

First Advisor

Amy Hebert Knopf

Second Advisor

Michele Mahr

Third Advisor

Susan Dowds

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Keywords and Subject Headings

mental health, counseling, satisfaction of mental health services, mental health specialists, quality of services, primary care doctors


This study utilized a quantitative design, including a cross sectional survey that examined the perceived quality of mental health services. This study examined the clients’ level of satisfaction for received mental health services. A survey using a Likert scale was given to participants for this study. The inclusion criteria included: at least one mental health diagnosis, and at least 18 years of age. The questions in this survey were related to the level of satisfaction for participants who are currently receiving mental health services. The number of participants was 72. Each participant completed the informed consent electronically, as well as disclosed their mental health diagnosis in the first part of the survey. The purpose of this study was to compare clients’ level of satisfaction who are receiving mental health services among various contexts. Specifically, data was examined by investigating those who attend a mental health clinic and receive services from a mental health specialist versus those who attend a medical clinic and receive services from a primary care provider for mental health services.

Keywords: mental health, quality of services. mental health specialists, primary care providers


First and foremost, I would like to thank my family and friends for their endless support during this process. I could not have done it without them in my support circle. I am grateful for their emotional support they have provided me throughout this journey. Secondly, I would like to thank my faculty advisor, Dr. Amy Hebert Knopf for supporting me and my topic of choice for my project. I have appreciated your endless support, encouragement, and time spent on my project to ensure it could be everything I desired it to be. The determination you have showed me in regards to my project has been inspiring to me. Thirdly, I would like to thank Dr. Michele Mahr for the endless encouragement and support you have shown me since the beginning of my project. I have always admired your energetic personality and thoroughly enjoyed working with you. Fourth, I would like to thank Dr. Susan Dowds for her contributions and time made to my project. Finally, I would like to give a heartfelt thank you to Dr. Mary Tacker for her endless support throughout my entire academic career and beyond. Thank you for everything you have taught me thus far. I am inspired by your wealth of knowledge and passion for the field of counseling. I would not be where I am today both personally and professionally without you.



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