The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type

Starred Paper

Degree Name

Engineering: M.E.M


Mechanical and Manufacturing Engineering


College of Science and Engineering

First Advisor

Dr. Ben Baliga

Second Advisor

Dr. Hiral Shah

Third Advisor

Dr. Balasubramanian Kasi

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Keywords and Subject Headings

Business Process, Quality Testing, Requirements Gathering, SDLC


Conveo was XYZ’s partner and announced its intension to disengage from the partnership. XYZ made a decision to change its partner from Conveo to CGX for print and order fulfillment of their marketing materials.

XYZ self-accessed the sales tax with Conveo and provided Cenveo a MN direct pay permit so Cenveo had the proper documentation to omit sales tax from the invoices sent to XYZ. The business process described above was intended to be leveraged with the transition to CGX. During the transition of suppliers from Cenveo to CGX, CGX was purchased by RRD, which is also a 3rd party business supplier of XYZ. The existing business process between XYZ and RRD for print materials, warehouse inventory, and order fulfillment services does not utilize the direct pay permit for tax.

Since XYZ was not allowed to have two different processes of applying sales tax with a single supplier, there was a need to have a consistent process. A decision was made to discontinue using the MN direct pay permit with RRD.

The intent of the project is to implement a standard process for calculating sales tax for the print, order fulfillment, and related services of marketing and verify the results by doing extensive testing using Quality Center Testing includes vendor’s sales tax assessment for all activity completed for XYZ. The objective of the testing is to ensure XYZ’s “approved” business and system requirements have been satisfied through the combination of various application interactions and business processes.


I would like to thank my advisor Dr. Ben Baliga for his support, guidance and cooperation for helping me in my capstone project. Who has always been a source of encouragement and knowledge for me, guided me in every step, and shared his knowledge. He has been most generous and understanding with his time to read this paper carefully and make insightful comments and suggestions.

I would also like to thank Dr. Hiral Shah and Dr. Balsy Kasi for their guidance and encouragement throughout the entire study.

I would also like to thank the Engineering Management Department for providing the resources.



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