The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type


Degree Name

Information Assurance: M.S.


Information Assurance and Information Systems


Herberger School of Business

First Advisor

Dr. Dennis Guster

Second Advisor

Dr. Susantha Herath

Third Advisor

Dr. Ezzat Kirmani

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.


In today’s enterprise world Businesses are totally driven by technology and Computer Networking is the core technology that makes Data communication possible. As organizations grow larger and larger, their network size increases and also becomes more complex. Without a structured and systematic troubleshooting approach it would be arduous to fix network issues and restore IT services. Troubleshooting is a skill, and like all skills, one will get better at it the more one has to perform it. The more troubleshooting situations one is placed in, the more skills will improve, and as a result of this, the more confidence will grow. Although there is no right or wrong way to troubleshoot, Network Engineers should follow a structured troubleshooting approach that provides common methods to enhance efficiency.