The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type


Degree Name

Special Education: M.S.


Special Education


School of Education

First Advisor

Mary Beth Noll

Second Advisor

Jerry Wellik

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Keywords and Subject Headings

Job Satisfaction, Retention, Direct Support Professionals, Retention, Special Education


This research investigates the factors that affect job satisfaction and retention of direct support professionals in group home settings. The researcher utilized exit interview surveys from 40 direct support professionals who had resigned from their positions. The researcher examined the results of open-ended survey questions for themes using grounded theory. Major factors affecting job satisfaction and retention were pay, management, and communication. These had both positive and negative effects on job satisfaction as well as retention. The research suggests the company examine these factors to find ways to decrease the negative effects on job satisfaction and turnover. The company should work closer with management to provide training, address issues relating to management that involve turnover, and provide exit interview results to management. Increased financial contributions should be considered that include benefits, merit increases, or bonuses. The company should address communication issues and continue to improve this area to decrease negative effects on staff retention. These factors are affecting job satisfaction and should be addressed by further research.



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