Hearing that a family member has had a road accident is shocking and can be life-changing for everyone involved. Even seemingly small acts of kindness can make a difference to everyone involved when they are vulnerable and struggling to cope. Similarly, unkind words, even just a few, can exacerbate the grief and suffering which are often invisible to the outside world.
"On a plane from Canberra to Melbourne,"
Survive & Thrive: A Journal for Medical Humanities and Narrative as Medicine: Vol. 8:
1, Article 9.
Available at: https://repository.stcloudstate.edu/survive_thrive/vol8/iss1/9