Date of Award
Culminating Project Type
Higher Education Administration: Ed.D.
Educational Administration and Higher Education
School of Education
Chukwuemeka (Emeka) A. Ikegwuonu
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Keywords and Subject Headings
Onboarding, Newcomer, Student Support, Orientation
This study was designed to explore the onboarding experience of student support professionals in Midwestern universities within a state system. The 4 C’s of onboarding (Bauer, 2010[LJR1] ), specifically the building blocks of culture and connection, were used as a guide through the qualitative research design. The study offers insight into the socialization process, the broadest description of the relationship between the organization and the employee, and dives deeper into understanding how student support professionals make sense of the onboarding process in understanding the organizational norms, both formal and informal, and establish vital interpersonal relationships and information networks as newcomers.
[LJR1]2010 ref not in references
Frost, Stacy, "Student Support Professionals Experience Onboarding" (2022). Culminating Projects in Higher Education Administration. 61.