Culminating Project Title
Date of Award
Culminating Project Type
Higher Education Administration: Ed.D.
Educational Administration and Higher Education
School of Education
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Keywords and Subject Headings
facilities, technology, higher education, universities, satisfaction, retention, persistence, environment
The goal of this quantitative study was to provide insight into the influence of facilities on satisfaction and retention of students in a single higher education setting, St. Cloud State University (SCSU). I used a survey research design with current undergraduate and graduate students to examine relationships among various aspects of facility design, student satisfaction, and student intention to persist to graduation. The survey was used to explore (a) the influence of specific campus facilities on students’ current level of satisfaction and intention to continue enrollment; (b) specific types of facilities most affecting student choice and satisfaction; and (c) how student perceptions, expectations, and satisfaction were related to various student demographic characteristics. The questionnaire also was used to gather the following student demographic information: (a) student classification (i.e., year in school), (b) major area of study, (c) housing status (i.e., on or off campus), (d) grade point average, (e) gender, (f) race and ethnicity, and (g) age. These individual characteristics were important in assessing how student perceptions, expectations, and satisfaction of facilities were related to various student characteristics. As established by this research, the availability of essential facilities (e.g., academic, residential life, athletics, recreation, student unions, libraries, and attractive campus) plays a part in student satisfaction, engagement, and, ultimately, academic success and retention. Specifically, academic and library facilities were highly ranked by respondents (87% and 86%, respectively) as important or very important for continued education (retention) and satisfaction. Sixty-four percent of respondents agreed SCSU provided them with an environment of accommodations and inclusion in which they felt a sense of satisfaction that their education goals were being met as they worked toward completing their degree programs. Demographic details of these two critical questions and all other survey responses are described in Chapter 4.
Norton, Tim, "The Influence of Campus Facilities on the Satisfaction and Retention of Students in a Higher Education Setting" (2023). Culminating Projects in Higher Education Administration. 70.