Date of Award
12-1999
Culminating Project Type
Thesis
Department
Information Media
College
School of Education
First Advisor
Jeanne Hites
Second Advisor
Roseanna Ross
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Keywords and Subject Headings
Case examination of diversity training evaluation
Abstract
As diversity training increases in organizations, it is important to understand the training goals and how to determine if the organization met those goals. A large majority of organizations evaluate their diversity training programs at level one, or participant reaction. Few extend beyond to evaluate what the participant learned, how the participant's behavior changed or how the training affected the organization as a whole.
This research examines a case in St. Paul, Minnesota and its evaluation practices. The study attempts to examine evaluation methods used, the obstacles to evaluation as well as the connection between evaluation and both management support and perceived success of the program.
The results of the case study were not consistent. Interviewees had different views of why diversity training was conducted. Also, management support had more to do with individual difference than with the evaluations used. Overall, this researcher learned that evaluation is not useful unless the program has a clear goal in mind and has communicated that goal to their employees in more ways than just in training.
Recommended Citation
Kane, Elizabeth A., "A Case Study Analysis: Evaluation of Diversity Training Programs" (1999). Culminating Projects in Information Media. 49.
https://repository.stcloudstate.edu/im_etds/49
