Date of Award
8-2016
Culminating Project Type
Starred Paper
Degree Name
Engineering: M.E.M
Department
Mechanical and Manufacturing Engineering
College
College of Science and Engineering
First Advisor
Hiral Shah
Second Advisor
Ben Baliga
Third Advisor
Balasubramanian Kasi
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Keywords and Subject Headings
Automation to Handle Customer Complaints
Abstract
This project was implemented in a Leading Multinational Bank and Financial services corporation which concentrates on Consumer Banking, Corporate Banking, Finance and Insurance, Investment banking, mortgage loans, private banking, private equity, wealth management, credit cards and home equity products. This project was focused on developing a new customer centric application for automating Complaints mechanism throughout all platform. This project involved developing and testing the new application and focusing on being customer centric and to beat the growing demand of banking market.
Recommended Citation
Antony, Gnana Sunny, "Automation to Handle Customer Complaints in Banks Using BPM Tool" (2016). Culminating Projects in Mechanical and Manufacturing Engineering. 48.
https://repository.stcloudstate.edu/mme_etds/48
