The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type

Starred Paper

Degree Name

Engineering: M.E.M


Mechanical and Manufacturing Engineering


College of Science and Engineering

First Advisor

Hiral Shah

Second Advisor

Ben Baliga

Third Advisor

Balasubramanian Kasi

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Keywords and Subject Headings

Automation to Handle Customer Complaints


This project was implemented in a Leading Multinational Bank and Financial services corporation which concentrates on Consumer Banking, Corporate Banking, Finance and Insurance, Investment banking, mortgage loans, private banking, private equity, wealth management, credit cards and home equity products. This project was focused on developing a new customer centric application for automating Complaints mechanism throughout all platform. This project involved developing and testing the new application and focusing on being customer centric and to beat the growing demand of banking market.



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