The Repository @ St. Cloud State

Open Access Knowledge and Scholarship

Date of Award


Culminating Project Type

Starred Paper

Degree Name

Engineering: M.E.M


Mechanical and Manufacturing Engineering


College of Science and Engineering

First Advisor

Ben Beliga

Second Advisor

Hiral Shah

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.

Keywords and Subject Headings

Reduction of Material Returns


There are a high volume of material returns every year at ABC company. This capstone describes the case study research conducted to understand the current processes and data available at ABC Company and compare it to available market research in order to make a case to upper management that review and improvement on returns is essential to capital and O&M budget reductions. The comparison research revealed that 20-30% of ABC Company's project dollars are returned, depending on the department in review, which is in alignment with retail stores prior to implementing a returns change management program, thus justifying a recommendation for a long term process change and data review process implementation.



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